Family Service Society, Inc.'s Management Team

PictureCynthia Gee, PsyD, LMHC, Executive Director
Cynthia Gee, PsyD, LMHC, is the Executive Director of Family Service Society, Inc.  Cynthia has spent the past fifteen years serving our community through Pathways, Inc. In 2006, she started as a Family Counselor in the REACH Family-Based Treatment Program and most recently was their Vice President of Children and Family Services, where she oversaw community contracts, therapeutic foster care, community-based programs licensed or designated by the Office of Mental Health, Office of Children and Family Services, and the Department of Health. In 2004, Cynthia earned a Bachelor’s of Arts in Psychology and American Sign Language from Keuka College. She then obtained a Master’s of Science in Mental Health Counseling in 2006. In 2008, Cynthia became a Licensed Mental Health Counselor in New York State. In February 2020, Cynthia earned her Doctorate of Psychology with a focus on Behavioral Health Leadership from Walden University. Cynthia has been a strong advocate for the advancement of access to behavioral health services in our State. She has a long-standing history of collaborating with community partners and stakeholders in the Southern Tier, Finger Lakes Region, and Greater Rochester Area. Cynthia has extensive experience in leadership, program development, management, clinical supervision, counseling, and supporting teams through significant change.
PictureDonna Baxter, Clinical Director
Donna Baxter, LCSW, CSOTS,  is the Clinical Director of Family Service Society, Inc.  She provides clinical oversight for our professional counseling services to ensure quality, evidenced-based and best practices are provided in alignment with agency mission and values.  Donna has worked for many years in the human service field with diverse groups of people facing multiple life stressors.  She believes in the power of instilling hope, identifying resources for ongoing support, and planning for success with those served.   
Donna was the Social Work Director for Steuben Center for Health Care located in Bath New York prior to joining Family Service Society, Inc.  While there, she completed biopsychosocial assessments and provided behavioral consultation and counseling to residents and their families.  She also previously worked at Arnot Ogden Medical Center in Elmira New York as a Medical Social Worker where she completed assessments, provided brief counseling and assisted in placement for rehabilitation/nursing home care or residential services for alcohol and substance use disorders.  Donna also has experience in the early childhood field as a Child Care Aware Manager.  She trained and mentored in home family and group child care providers as well as center staff in Steuben County. She worked diligently to ensure that children were provided with quality, developmentally-appropriate programming, nutritious food and a safe environment while also training staff in the use of best business practices to ensure financial sustainability. Donna is a Licensed Clinical Social Worker and obtained her Master of Social Work degree from Temple University where she was a member of the Alpha Sigma Lambda National Honor Society. She received her Bachelor of Science degree from Keuka College, Magna Cum Laude.  
PictureRuth Goodwin, Family Focus Director
Ruth Goodwin, LCSW, is the program director of Family Focus program. Family Focus provides in-home parenting education and specialized visitation for families referred by the Department of Social Services child protective, on-going, and permanency workers.  Ruth has been in the field over twenty five years providing in-home and parent education to multi-stressed families in urban New Jersey and rural western New York.  Hope is offered to families faced with the challenges of child abuse and/or neglect by providing parenting education using family strengths and community resources to help parents learn to provide a safe, nurturing home environment where children can grow and thrive.  Ruth holds a Bachelors and a Masters degrees in Social Work from Michigan State University.  Ruth specializes in engaging families who feel alienated from traditional services and empowering them to make healthy, life changing decisions. In addition to serving as the Family Focus program director, Ruth has provided a multitude of presentations and workshops addressing vicarious trauma and compassion based practice.
PictureBianca Crandle, Youth Services Program Director
Bianca Crandle is the Director of Youth Services and Prevention Education.  Bianca holds a bachelor’s degree in Human Development and Psychology and is a Credentialed Alcoholism and Substance Abuse Counselor (Advanced CASAC).  Bianca previously worked for CASA-Trinity as a clinical supervisor of 26 staff members, oversaw a substance abuse clinic serving 600 clients and helped develop a mobile counseling services program.  She also provided supervision in CASA-Trinity’s Club House for teens in Elmira and provided oversite in their prevention services.  Bianca has significant training in trauma informed care and best practice treatment models.  Bianca is a great addition to our team.  Her educational background, training and experience will be a great asset to our youth services programs. You can reach Bianca at  crandleb@familyservicesociety.org or by phone at 936-3507 extension # 314.
PictureErinn Charlanow, SHRM-CP Director of Human Resources
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Erinn Charlanow, SHRM-CP is the Director of Human Resources for Family Service Society, Inc. She is a dynamic HR practitioner with over 10 years of experience in Leadership and Human Resources.  She has proven success in developing company culture, and implementing change to achieve workforce excellence. Erinn possesses experience in several aspects of human resources including: talent engagement, recruitment, staff development, policy creation, and benefits. She holds a bachelor’s degree from Keuka College in Organizational Management, as well as, HR certification and Yellow Belt Lean Six Sigma.
 
Prior to joining Family Service Society, Inc, Erinn was with Travelers Insurance where she led a team within a call center environment, transforming the culture to a customer centric atmosphere.  For the three years preceding, she supported a team of over 200 employees working for Corning Inc. through strategic staffing service CTG as a Staff Support Manager. In this role Erinn developed expertise in new employee onboarding, talent management, HR administration, as well as managing the complete employee life-cycle. Erinn can be reached at charlanowe@familyservicesociety.org or by phone at 607-962-3148.